Top Travel Agencies in Ottawa

Top 5 Travel Agencies in Ottawa

Thinking about where your next vacation will be? Whether you’re travelling solo or going with family or friends, the top travel agency in Ottawa can help you.

We made a list of the ones that can get all the hassle and stress associated with travel planning out of your hands.

In the next section, we’ll also discuss the costs of typical travel agency services.

How Much Does a Travel Agency in Ottawa Charge?

In the past, most travel agents got a substantial percentage of their income from commissions with partner establishments. This means that when you paid for a hotel, cruise, car rental, airline, or tour operator that they recommended, a travel agent got a cut out of that payment, too.

Today, there are different fee structures for different travel agencies in Ottawa because commissions are no longer their biggest source of income. A lot will depend on their specializations, experience, extra services, and other details.

Some agencies can go beyond merely booking a flight or accommodation for you and actually plan your itinerary. This is where diverse price ranges occur because having a customized travel plan will largely depend on your personal preferences and schedule.

Here’s a table that shows the estimated fees of some services you can expect from a travel agency.

TRAVEL AGENCY SERVICEESTIMATED FEE
Security deposit$100 – $500
Travel itinerary planning$250 up
Flight booking fee$33 – $45
Consultation/research fee$25 – $50

Some travel agencies do not charge any fee if you don’t end up booking, but others might do the opposite. It’s best to clarify things first so no miscommunication occurs.

The Top Travel Agency Services in Ottawa

Ready to pack your bags and enjoy your vacation somewhere fun or exotic? Let’s take a closer look at the top travel agencies in Ottawa before you do!

1.   Lush Life Travel

Lush Life Travel's Homepage
SERVICESTravel agency, virtuoso travel advisor, bucket list & adventure specialist, river, expedition, small ship cruises, Australia, safaris, private trips
ADDRESS(Vision Travel HQ) 251 Consumers Road, Suite 700, Toronto, Ontario M2J 4R3
CONTACT NUMBER+1 613-837-0699
[email protected]
WEBSITEwww.lushlifetravel.ca
OPERATING HOURSMonday to Friday 9 AM – 5 PM
Closed on Saturdays and Sundays

As an affiliate of Vision Travel Solutions, Lush Life Travel has its own offices in Ottawa instead of Toronto. It’s headed by Sheila Gallant-Halloran whose passion for an organized and satisfying travel itinerary shows in both her client feedback and how she explains her process.

She believes that luxury is “not about what you have, but what you don’t have to worry about”. Her agency’s main objective is for her clients to both explore and travel sustainably.

To truly customize a travel plan, Lush Life Travel first schedules clients for a consultation call to understand their wheres, whys, hows, whens, and whats. After giving recommendations and doing the reservation process, Sheila and her team will continue to work behind the scenes as the client undergoes their travel itinerary.

This kind of collaborative travel process is what adds value to the typical travel agency services we’ve come to expect. It cycles from travel preferences and providing quiet support while the client’s vacation is underway, to getting feedback for an even more improved future travel experience.

Pros

  • Complimentary consultation
  • Collaborative travel planning
  • Step-by-step travel itinerary support

Cons

  • Doesn’t break down pricing info
  • No BBB accreditation
  • Open only on weekdays

Customer Reviews

See how past clients liked Lush Life Travel’s services:

“Such a disappointment not to have been on our cruise last year but with Sheila’s help and her contacts with the cruise line, she was able to get full refunds for the whole party and we were not left with empty pockets. Up until that time though,  Sheila was extremely attentive to detail and answered all our questions in a time-efficient manner and made us truly looking forward to our Russian visit. A true professional.” – Linda King

“We give our advisor a list of places we want to get to. From there, she starts sending ideas, articles, and side trips we might not know about. She picks up on our interests and then fills in the blanks with her expertise.” – Anne Toal                                                                     

2.   Voyages Rideau Travel

Voyages Rideau Travel's Homepage
SERVICESTravel agency for vacation packages, flights, cruises, hotels, destinations, weddings, groups, Disney vacations    
ADDRESS418-B Rideau Street Ottawa, ON, K1N 5Z1
CONTACT NUMBER613-789-4816
[email protected]
WEBSITEhttps://www.voyagesrideau.ca
OPERATING HOURSMonday to Friday 9 AM – 5 PM
Closed on Saturdays and Sundays

Specializing in travel packages, Voyages Rideau Travel is a good option for those who prefer to travel as a group.

The great thing about how this travel agency sets up its process is there are consistent package deals being offered at promo prices. You can easily find vacation deals on its site’s home page ranging from all-inclusive Havana trips to sunny Caribbean cruises.

If you’re planning a destination wedding, Voyages Rideau Travel can also accommodate your travel plans. The agency promises a flexible and customized nuptial travel itinerary with special group rates, discounts, and upgrades for the soon-to-be-married couple.

And for families who love Disney vacations, the agency can accommodate them via Walt Disney World Resort, Disneyland Resort, Disney Cruise Line, Adventures by Disney, and Aulani, A Disney Resort & Spa. It’s a simple matter of tailoring the client’s travel preferences and matching them with their love for all things Disney-related!

Pros

  • Gives pricing info on the website
  • Offers wedding destinations and Disney packages
  • Offers all-inclusive travel packages

Cons

  • Doesn’t have a live support chat
  • Open only on weekdays
  • No BBB accreditation

Customer Reviews

Read the following client feedback for Voyages Rideau Travel:

“Excellent service, all my questions were answered quickly via messenger. I recommend this to you at the agency 100 %. My agent was Jean-Francois. Thank you for everything!” – Roxanne Dore

“An excellent travel agency that devoted itself to its customers. Great Service And Unbeatable Prices. I recommend it to you!” – Hélène Diane Graveline

3.   Today’s Woman Traveller

Today’s Woman Traveller's Homepage
SERVICESTravel agency focused on women travellers, small group custom tours, flight arrangements, travel insurance
ADDRESS1049 Sydenham Rd, Kingston, Ontario, Canada K7M 3L8 
CONTACT NUMBER1-888-830-5324
[email protected]
WEBSITEhttps://www.todayswomantraveller.com/
OPERATING HOURSMonday to Friday 9 AM – 5 PM
Closed on Saturdays and Sundays

Today’s Woman Traveller is a unique travel agency focusing on the safety and satisfaction of woman travellers. In line with this, it offers small group custom tours with an emphasis on forging lasting relationships with fellow female travellers.

It’s been around to accommodate women’s travel demands since 2002. Because of its smaller tour groups, the agency’s clients can enjoy local restaurants, sights, hidden spots, and all the offbeat places and tracks where larger tour buses and groups can’t go.

Another great thing about Today’s Woman Traveller is its guaranteed share-rate accommodations. Travellers who prefer a shared twin-bedded room won’t have to worry if there’s no one to share with because the agency will shoulder the single supplemental difference!

And instead of big-name and expensive hotels, the agency favours charming local boutique hotels that have been pre-screened for quality, comfort, and safety. All tours come with arranged flights and travel insurance, too.

Pros

  • Woman-focused travel agency
  • Guaranteed share-rate accommodations
  • Smaller custom group tours provide off-beat itineraries
  • BBB-accredited, A+ rating

Cons

  • Doesn’t provide pricing info
  • Some customer complaints about miscommunication
  • Open only on weekdays

Customer Reviews

Read the following positive feedback for Today’s Woman Traveller:

Great people. Lots of fun. Stayed in great hotels close to everything.” – Marietta Williams

“More than full-service business! Great travel consultants and amazing trips!” – Joan Mercier

4.   Ottawa Travel and Cruise

Ottawa Travel and Cruise's Homepage
SERVICESFull-service travel agency for cruises, flights, hotels, etc.
ADDRESS300 Eagleson Rd Kanata, ON – Ontario K2M 1C9
CONTACT NUMBER613.592.3450
[email protected]
WEBSITEwww.ottawatravel-cruise.ca
OPERATING HOURSMonday to Friday 9.30 AM – 4 PM
Closed on Saturdays and Sundays

Ottawa Travel & Cruise offers packaged tours and customized travel arrangements for all types of travellers. Some of its unique offerings include escorted vacations, culinary adventures, solo traveller packages, Ottawa valley tours, weddings, cruises, romantic getaways, and tours for well-being.

Any tour is highly customizable at this travel agency, thanks to its Build Your Own Experience system. This offering aims to take the stress away from organizing a group trip while offering perks like complimentary rooms, group discounts, and upgrades.

Local travellers who want to experience what Ottawa and nearby destinations have to offer can try out the agency’s Ottawa Valley Tours. Some of its featured tours include New Orleans and Memphis jazz tours, flower festivals, country music shows, and casino tours.

And if you want to go somewhere because of a particular musical or sporting event, Ottawa Travel & Cruise can arrange it for you, as well. It offers a Travel Valet service that allows customers to fully immerse themselves in the athletic, musical, theatrical, art, cultural, and culinary offerings of a particular location.

Pros

  • Build Your Own Experience group perks
  • Customizable tours for all types of travellers
  • Travel Valet for sporting and musical events

Cons

  • Doesn’t provide pricing info
  • No BBB accreditation
  • Open only on weekdays

Customer Reviews

Check out the following reviews for Ottawa Travel and Cruise:

“If you’re looking to travel and want to be taken care of right this is the place to go. Georgia Brown sets up everything, and the prices are right. From cruises to safaris, she has the knowledge, skill, and experience to get you there and back safely, and with incredible memories. I’ve gone by and seen her working late into the night, calling other countries to get things worked out with extra perks for the traveller. And she’s super patient, too. Stop in and check out the brochures, you might find yourself somewhere you’d never have expected sooner than you think!” – Ronny R.

“Great service as always…thanks Anastasia!” – Jess O’Connor

5.   Phoenicia Travel

Phoenicia Travel's Homepage
SERVICESTravel agency for destinations, tours, special deals
ADDRESS212-1725 St Laurent Blvd.
CONTACT NUMBER+1 (613) 247 0300
[email protected]
WEBSITEhttp://phoeniciatravel.com/
OPERATING HOURSMonday to Friday 9 AM – 5.30 PM
Closed on Saturdays and Sundays

Being around since 1996 has allowed Phoenicia Travel to become a member of plenty of honoured travel associations. These include the International Air Transport Association, the Travel Industry Council of Ontario, and dozens of international airlines.

The agency specializes in honeymoon bookings, group and packaged holidays, adventure travels, and car and hotel reservations. Its staff has extensive experience in booking a flight for clients’ behalf to every nook and cranny of the globe.

There’s a quick response time (within one business day) for travel quotes and travel date availability. For more urgent travel matters, clients are encouraged to call up the office’s phone.

It’s great that potential clients can see right away how much past tours cost (inclusive of taxes) and their corresponding itineraries. The only downside is that they’re presented in an unattractive PDF file that could be laid out and presented better.

Pros

  • 24-hour assistance
  • Can assist with corporate travel and management
  • Provides tour rates on the website

Cons

  • No special deals at the moment
  • Open only on weekdays
  • No BBB accreditation

Customer Reviews

See how past clients found their Phoenicia Travel experience:

“Booking with Phoenicia travel was really an easy option, based close to my workplace the booking of the holiday was a breeze. I travelled to Malaysia with my husband, Phoenicia had done a lot of research and were recommended very suitable locations and hotels. We stayed at the Shangri-la in Kuala Lumpur and the Pelangi Beach in Langkawi, both locations were 5 stars. I would use Phoenicia travel again, thanks for a lovely holiday.” – Carlos family

“Well, we’re back home and getting our clocks back adjusted to this side of the world. I wanted to take a minute and THANK YOU FOR EVERYTHING! Our Honeymoon was pretty spectacular and I know it would not have been what it was without your help. The service was first class all the way and everything we expected and more.” – Mia

FAQs About Travel Agency Services in Ottawa


The top travel agencies in Ottawa can help you plan, book, and provide support for your next great holiday.

Did we leave out a reputable travel agency that merits a review? Please send us a message so we can get to it ASAP!

And if it’s affordable accommodations in particular that you’re looking for, you can check out our review of the best motels in Ottawa!