8 Best Water Heater Services in Ottawa
Can you imagine taking a shower one winter night without warm water? We absolutely cannot.
These days, water heaters are important as they help us gain access to warm water at any given time of the day. They are useful in various daily tasks, such as cleaning and washing dishes.
However, as time passes by, water heaters will break down and require some repairs or replacements. This is exactly why we’re here.
To help you find the best water heater services in Ottawa, we gathered the best options in one list. But before we proceed, let’s first take a glance at how much water heater repairs might cost you.
How much do water heater repairs cost in Ottawa?
The cost of repair depends on several factors. These include the problem at hand, how much time it would take, and the kind of technician you should get.
These days, both plumbers and technicians often charge on an hourly basis, which can run from $50 to $150.
To give you an idea of how much repairs would cost, we provided a table below. However, please do remember that companies charge differently, so it is important to check on these before anything else.
1. Harry’s Home Comfort
| Criteria | Ratings |
| Years in Business | ★★★★★ (5/5) |
| Competency | ★★★★★ (5/5) |
| Availability | ★★★★★ (5/5) |
| General Feedback | ★★★★★ (5/5) |
Harry’s Home Comfort has quickly built a reputation as a trusted provider of water heater services throughout Ottawa, Eastern Ontario, Toronto, and Nova Scotia. Since their founding in 2020, the company has expanded its reach, offering top-notch water heater installation, repair, and maintenance services. Whether you’re dealing with an outdated water heater or need expert advice on upgrading to a more energy-efficient model, Harry’s Home Comfort has you covered.
The locally owned company is known for its exceptional customer care and deep commitment to ensuring that homeowners have reliable access to hot water year-round. From tankless water heaters to traditional models, Harry’s Home Comfort provides tailored solutions that fit your home’s needs and budget. Their expert team walks you through every step of the process, from selecting the right water heater to ensuring a smooth installation or repair. They can also help you get up to $40,000 at 0% interest to install energy efficient HVAC.
What sets Harry’s Home Comfort apart is not just their technical expertise, but also their customer-first approach. Led by CEO Ross “Harry” Palfrey and a dedicated team that includes HR Director Emily Reis, and COO Zach Powell, the company offers personalized and transparent service. Their team of professionals is always ready to address any concerns, ensuring every customer feels confident in their water heater’s performance.
Whether it’s an emergency repair or a planned upgrade, Harry’s Home Comfort is your go-to expert for reliable and efficient water heater services. With their focus on quality and customer satisfaction, they ensure your home’s water heating system is in the best hands.
Pros
- Technicians are licensed and full-service
- Affordable pricing
- Responsive team
Cons
- No promos at the present
Customer Reviews
“Harry’s Home Comfort recently installed a Trane Heat Pump in my home – couldn’t be more impressed. looking forward to using them in the future.” — Jordan S.
“”This team was amazing to work with very communicative, professional, and the work was excellent. I appreciated the attention to detail, they really improved some existing work when replacing our AC unit. We will definitely use this company again” — Johnny S.
2. John The Plumber
| Criteria | Ratings |
| Years in Business | ★★★★★ (5/5) |
| Competency | ★★★★★ (5/5) |
| Availability | ★★★★★ (5/5) |
| General Feedback | ★★★★✩ (4/5) |
John The Plumber began operations in 2006 and has been serving Ottawa homes since then. Today, it offers various services — from plumbing needs to heating and gas requirements.
John The Plumber provides hot water tank repairs and maintenance. The nice thing is that its licensed and insured technicians can inspect and fix any type or make of water heater.
We like that John The Plumber offers services for tankless water heaters and electric water heaters. It can also help you with the installations and repairs of natural gas or propane water heaters.
We also like that its technicians can provide suggestions if you’re thinking of replacing or upgrading your water tank. You can even avail of its service to have your water heater inspected to ensure that parts like pressure and temperature relief valves are working well.
One of the best things about John The Plumber is that it has a 24/7 emergency water heater repair service. This provides you access to repair services even at the least expected times.
The company has a Peace of Mind Plumbing Program, which we were very interested in. This loyalty program lets you have annual $100-stackable credits that you can use for hot water tank or tankless water heater installation services.
The only downside we saw is that it doesn’t offer rental services, which other customers prefer. Nonetheless, we still think that John The Plumber is a nice option for water heater needs.
Pros
- Various services offered
- Licensed and insured personnel
- Upfront prices
- Same-day service
- 24/7 emergency service
- Peace of Mind Plumbing Program
Cons
- Relatively pricey
- No available rental options
Customer Reviews
Service is top-notch
“I’ve had a couple of dealings with John the Plumber, at several residences. The work is always well done and the customer service is top notch. Specifically, there is a gentleman named Jonathan who is a delight to deal with. Thanks!” — Eric Cote, Google Reviews
First-class
“First class. Quick response. Total success. Polite, friendly and efficient. Cleaned up so well it was impossible to tell he’d been other than that the problem was 100% resolved and we possessed advice on how to prevent a recurrence. He has done other jobs for us in the past and we really appreciate his work.” — John Forster, Google Reviews
3. Mr. Rooter Plumbing
| Criteria | Ratings |
| Years in Business | ★★★★★ (5/5) |
| Competency | ★★★★★ (5/5) |
| Availability | ★★★★★ (5/5) |
| General Feedback | ★★★★✩ (4/5) |
Originally founded in 1970, Mr. Rooter Plumbing has been in the business for more than 50 years now. It takes pride in its status as a Neighbourly company, the largest parent company of various service brands.
If you need water heater services, Mr. Rooter Plumbing is one of the best options you can have. It offers a wide range of services, from water heater repair and replacements to residential and commercial plumbing.
If you’re thinking of getting a water heater installed in your home, Mr. Rooter Plumbing can take care of that, too. For building owners, it provides commercial water heater installation and repair services.
Should you need to get a replacement, you may choose from its 3 available water heaters. These include the conventional type, the tankless, and the hybrid.
One of the things we like about Mr. Rooter Plumbing is that all water heater jobs are handled by bonded, licensed professionals. It also has upfront pricing with no overtime charges, so you rest assured that there won’t be hidden charges.
We also like that it has an AODA policy for people with disabilities and 24/7 emergency services. The issue here, however, is that its rates might be more expensive than others.
We advise that you clarify things upon receiving quotes to ensure that expectations are set in place.
In general, we think that Mr. Rooter Plumbing is a nice place for water heater needs. Its Advantage Plan, which lets you enjoy perks like priority scheduling and preferential pricing, is a plus.
Pros
- A wide range of services
- Licensed and insured personnel
- Upfront pricing
- No overtime charges
- 24/7 emergency service
- Advantage Plan Loyalty Program
Cons
- Relatively expensive rates
- Office closed on weekends
Customer Reviews
A very good experience
“We have used Mr. Rooter a few times now for minor plumbing issues (i.e. clogs that I wasn’t able to snake myself). They are always quick to respond and professional. For our most recent issue Greg was fantastic. He gave a clear explanation of everything, advised on future care and preventative measures, and was professional the whole time. Great service and I found the pricing reasonable. All in all a very good experience..” — Dylan Burger, Google Reviews
Highly recommended
“The customer service is great. They have a good automated system, fast response time for emergencies. And the technician Bruce that came to my house gave us great customer service. They have explained every cost and procedure before proceeding with any work. I highly recommend.” — Eric Turgeon, Google Reviews
4. Reliance Holmes Heating & Cooling
| Criteria | Ratings |
| Years in Business | ★★★★★ (5/5) |
| Competency | ★★★★★ (5/5) |
| Availability | ★★★★★ (5/5) |
| General Feedback | ★★★★✩ (4/5) |
Reliance Holmes Heating & Cooling has been in business for over 50 years. With years of experience, it has earned BBB accreditation and awards like Canada’s Most Admired Corporate Cultures from 2019 to 2021.
Today, Reliance Holmes Heating & Cooling offers a wide array of services. These include the repair and installation of air conditioners, plumbing, furnaces, and water heaters.
Water heaters are its speciality, with technicians able to render repair and maintenance services for any water heater make or model.
Should you need a new one installed, these guys can also take on the job. The company has a wide selection of water heaters from trusted brands you can choose from.
If you’re unsure of what to get, we like that Reliance Holmes Heating & Cooling can help you through its free in-home consultation. We also like that these products and services come with comfort and 100% money-back guarantees.
For people who are interested in renting, the company has rental programs you can avail of. The best part is that the monthly rates already include standard installation and lifetime service and repairs for all parts and labour.
Reliance Holmes Heating & Cooling also has protection plans. The downside we see here, though, is that it only covers selected services and does not include heaters.
Nevertheless, we still think that Reliance Holmes Heating & Cooling is one of the providers to call when in need of water heater services.
Pros
- Various services offered
- Licensed and insured technicians
- Rental services with many options
- Upfront pricing
- 100% money-back guarantee
- 24/7 live customer support
- BBB accredited
Cons
- Responsiveness issues
- Protection plans and programs do not cover water heater services
Customer Reviews
Thanks for the great experience
“I had Zach come into my home and perform service on my water heater. He was very professional and was able to help me better understand why the issue occurred in the first place. I would recommend to anyone to have him come out for service if they use reliance. Thanks for the great experience” — Gabrielle Read, Google Reviews
Can’t ask for more
“I was very pleased with our water heater repair. The technician was knowledgeable and very pleasant to deal with. Service was prompt and efficient. Can’t ask for more! Thank you!” — Rhonda Lee, Google Reviews
5. Out of This World Plumbing
| Criteria | Ratings |
| Years in Business | ★★★★★ (5/5) |
| Competency | ★★★★★ (5/5) |
| Availability | ★★★★★ (5/5) |
| General Feedback | ★★★★★ (5/5) |
Formerly DS Plumbing, Out of This World Plumbing started operating in 2004. Today, it offers a wide range of plumbing and other related services.
We like the company because its years of experience have led to several relevant awards. Among these include Ottawa’s Consumer Choice Award in 2021 and the Top Choice Award for 8 consecutive years.
Although it specializes in plumbing, it also has water tank repair and replacement services. Its technicians can fix, tune up, and install tankless water heaters for you.
One thing we like about Out of This World Plumbing is that it is equipped to repair all types of water heaters, from the traditional ones to gas tankless heaters. These water heater services, however, are only limited to water heaters you own.
Aside from its financial options, we also like that the company provides a 100% satisfaction guarantee. That means they’ll refund up to 100% of your invoice if you’re not satisfied with the service.
Also worth mentioning is its Orbit Maintenance Program, which lets you enjoy perks like a free annual water heater maintenance. Although availing of these perks requires a membership of at least 10 months, we still think that it is a good way to save money.
Pros
- Multiple services offered
- Multi-awarded company
- Background-checked technicians
- Licensed personnel
- Orbit Maintenance Program
- Baeumler-approved
- Financial options
- 24/7 emergency service
Cons
- Specializes in plumbing services
- Emergency dispatch fee
Customer Reviews
Very satisfied with work done
“I was very impressed with Crispin Harris’ professionalism. He knew right away the problem at hand and fixed it. He also performed the 5 point check and adjusted my hot water tank for which I was having an issue. All around I am very satisfied with work done today!!” — Helene Biddiscombe, Google Reviews
Fantastic to deal with
“We had our hot water tank replaced and the team was very professional, friendly and trustworthy from the initial call, quoting and the work carried out. Fantastic to deal with you. Thank you!.” — Karin Ligthart-Schenk, Google Reviews
6. Superior Plumbing & Heating
| Criteria | Ratings |
| Years in Business | ★★★★★ (5/5) |
| Competency | ★★★★★ (5/5) |
| Availability | ★★★★★ (5/5) |
| General Feedback | ★★★★★ (5/5) |
Superior Plumbing & Heating started its operations in 2005. Today, with more than 35 licensed technicians, it offers a wide range of services from plumbing inspection and faucet repair to water heater and commercial services.
One of the things we like about Superior Plumbing & Heating is that its experience allows it to work with any type of water heater. It can provide repair services regardless of what water heater brand or plumbing system you have.
If you intend to get a new water heater, it also has a decent array of products you can choose from. The best thing here is that its technicians can install it on the same day.
The only issue we see here is that the furnaces, water heaters, and boilers the company sells are only covered by the manufacturers’ warranties. The discount promos are also limited to services and cannot be applied to products.
We like that Superior Plumbing & Heating has a rather upfront pricing, which gets rid of hidden charges. This complements the fact that it doesn’t have additional overtime charges.
We also appreciate its 24/7 emergency service with no additional fees. Its technicians have a 4-hour on-site response, which we think is absolutely great.
Pros
- Various services offered
- 35 licensed technicians
- 4-hour on-site service response
- Upfront pricing
- No overtime charges
- 24/7 emergency service
- Promotions and discounts
Cons
- Discount promo limited to repairs
- Manufacturer’s warranty on products sold
Customer Reviews
All was done fast
“Superior Plumbing and Heating came up when I searched for a commercial boiler servicing near me. I asked for the tech to come out the next day. All was done really fast and the tech even advice me on future maintenance.” — Char, HomeStars
Worth the effort and time
“I thank Superior Plumbing and Heating for the professionally done work! They found the time to make the order urgently. The tech explained in detail the cause of the breakage of the boiler, and ways to fix it gave a full report on the work done. The price was worth the effort and time.” — Margaret Barnes, Google Reviews
7. Dr. Pipe Drain and Plumbing Services Ottawa
| Criteria | Ratings |
| Years in Business | ★★★★★ (5/5) |
| Competency | ★★★★★ (5/5) |
| Availability | ★★★★★ (5/5) |
| General Feedback | ★★★★★ (5/5) |
Dr. Pipe Drain and Plumbing Services Ottawa is the company that will provide you with peace of mind for any drain and plumbing services.
They specialize in trenchless drain repair, but they still provide a wide range of services from drain snaking to creative solutions for your swimming pool.
We like their mindset that they don’t see plumbing problems, but rather plumbing solutions.
This is why we think they deliver one of the best services. When they come over to your place, they treat your home as if it were theirs.
We find their pricing reasonable and you can find this on their website. Plus, it’s upfront and doesn’t have any hidden fees.
Their 24/7 emergency services is also a great addition to their list because you can call them any time, any day.
We highly recommend!
Pros
- 5-star rated company
- 24/7 emergency services available
- Prices available
- Reasonable prices, no hidden fees
- Excellent customer service
Cons
Customer Reviews
“I have just had an exceptional experience with Dr Pipe plumbing in Ottawa. Work was done promptly and perfectly. We got an appointment with no delays. The technician was pleasant and efficient. The $100 service charge matched the online price on Dr Pipe’s site; this charge was well below the $160 quoted by another plumbing outfit (and many refused to give any quotation at all). How many plumbing outfits provide an online price list? In this respect, Dr Pipe seems to be unique. In addition to a specific plumbing job we needed to have done, we also had an intractable leak for several weeks; Dr Pipe’s technician solved the problem at no extra charge. I recommend this business with no hesitation.“
“Had a significant kitchen drain blockage. Artiom was punctual, professional, and had the issue fixed in no time. And at a very reasonable cost. They will be the first I contact for any future issue. Highly recommend Dr. Pipe!”
8. How Water Ottawa
| Criteria | Ratings |
| Years in Business | ★★★★★ (5/5) |
| Competency | ★★★★★ (5/5) |
| Availability | ★★★★★ (5/5) |
| General Feedback | ★★★★★ (5/5) |
The same team that developed Ottawa Home Services, the HVAC professionals many of you already know and trust, founded Hot Water Ottawa. These, like Ottawa Home Services, offer high-quality products and services.
In truth, they are identical to the bigger Ottawa water heater technicians – however they provide better costs and a greater degree of individualized care than the “big boys” do. You will not encounter any delays or generic exchanges, as you could with larger corporations. They listen, take the time necessary to assist you in making the best decisions, and are available when you need them.
They represent an excellent local business, well anchored in the community. They’ll be there if you need a water heater installed in Barrhaven or Kanata. This means you can always talk to us about your issues and concerns, whether in person or digitally.
They will be delighted to provide their expert opinion on issues such as tankless water heaters versus hot water tanks – and to hear yours as well. After all, their company is built around you and your requirements, and their ultimate objective is to establish a long-term connection with you as a valued client and friend.
Pros
- Experienced heat technicians
- Flexible services
- Available 24/7
- Reasonable rates
Cons
Customer Reviews
The team at Hot Water Ottawa is beyond professional.
“The team at Hot Water Ottawa is beyond professional. Right from the initial service call for our water heater until a super friendly and highly knowledgeable service person came to the house. Everyone was courteous and prompt. I highly recommend them.” – Angelo Miceli
First class from reception to the instal technicians not to mention extremely fair pricing.
“We have always dealt with Ottawa Home Services, their other apparent company and have always been so pleased with all of their services. We wanted to get away from the other company and decided to get Hot Water Ottawa to install our new tankless hot water. Well no big surprise, service is always first class from reception to the install technicians not to mention extremely fair pricing. I will refer everyone to you and thanks for never disappointing me!” – John Guigue
FAQs about Water Heaters
We understand that water heaters are important. So we hope that the list we have provided helps keep warm water flowing in your home.
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