Best Water Heater Services in Ottawa

5 Best Water Heater Services in Ottawa

Can you imagine taking a shower one winter night without warm water? We absolutely cannot.

These days, water heaters are important as they help us gain access to warm water at any given time of the day. They are useful in various daily tasks, such as cleaning and washing dishes. 

However, as time passes by, water heaters will break down and require some repairs or replacements. This is exactly why we’re here. 

To help you find the best water heater services in Ottawa, we gathered the best options in one list. But before we proceed, let’s first take a glance at how much water heater repairs might cost you. 

How much do water heater repairs cost in Ottawa?

The cost of repair depends on several factors. These include the problem at hand, how much time it would take, and the kind of technician you should get. 

These days, both plumbers and technicians often charge on an hourly basis, which can run from $50 to $150.

To give you an idea of how much repairs would cost, we provided a table below. However, please do remember that companies charge differently, so it is important to check on these before anything else.

Types of RepairsCosts
Dip tube$10 - $150
Pressure relief valve$20 - $200
Anode rod$20 - $50
Electric thermostat$150 - $200
Heating element$200 - $300
Thermocouple$20 - $150
Gas control valve$300 - $500

The Best Water Heater Services in Ottawa

In our selection process, we used the following criteria to trim down our choices for this list: 

Years in business – We considered those that have been in the business of servicing water heaters for many years.
Competency -We looked into their personnel’s qualifications and experience to do the job.
Availability – Since problems can arise anytime, we included those that are available when you need them.
General feedback – What previous customers had to say mattered in deciding which service providers get on the list.

1. John The Plumber

John The Plumber's homepage
TestInfo
SERVICESPlumbing Services, Drains & Sewers Services, Heating & Gas Services
WEBSITE https://johntheplumber.ca/
ADDRESS1541 Riverside Dr., Ottawa, ON K1G 4E2, Canada
CONTACT DETAILS+1 613-227-7465
OPERATING HOURSOpen 24 hours
Criteria Ratings 
Years in Business★★★★★ (5/5)
Competency★★★★★ (5/5)
Availability★★★★★ (5/5)
General Feedback★★★★✩ (4/5)

John The Plumber began operations in 2006 and has been serving Ottawa homes since then. Today, it offers various services — from plumbing needs to heating and gas requirements. 

John The Plumber provides hot water tank repairs and maintenance. The nice thing is that its licensed and insured technicians can inspect and fix any type or make of water heater. 

We like that John The Plumber offers services for tankless water heaters and electric water heaters. It can also help you with the installations and repairs of natural gas or propane water heaters. 

We also like that its technicians can provide suggestions if you’re thinking of replacing or upgrading your water tank. You can even avail of its service to have your water heater inspected to ensure that parts like pressure and temperature relief valves are working well.

One of the best things about John The Plumber is that it has a 24/7 emergency water heater repair service. This provides you access to repair services even at the least expected times. 

The company has a Peace of Mind Plumbing Program, which we were very interested in. This loyalty program lets you have annual $100-stackable credits that you can use for hot water tank or tankless water heater installation services.

The only downside we saw is that it doesn’t offer rental services, which other customers prefer. Nonetheless, we still think that John The Plumber is a nice option for water heater needs.

Pros

  • Various services offered
  • Licensed and insured personnel
  • Upfront prices
  • Same-day service
  • 24/7 emergency service
  • Peace of Mind Plumbing Program

Cons

  • Relatively pricey
  • No available rental options

Customer Reviews

Service is top-notch

“I’ve had a couple of dealings with John the Plumber, at several residences. The work is always well done and the customer service is top notch. Specifically, there is a gentleman named Jonathan who is a delight to deal with. Thanks!” — Eric Cote, Google Reviews

First-class

“First class. Quick response. Total success. Polite, friendly and efficient. Cleaned up so well it was impossible to tell he’d been other than that the problem was 100% resolved and we possessed advice on how to prevent a recurrence. He has done other jobs for us in the past and we really appreciate his work.” — John Forster, Google Reviews

2. Mr. Rooter Plumbing

Mr. Rooter Plumbing's homepage
TestInfo
SERVICESResidential Plumbing Services, Commercial Plumbing Services, Emergency Services, Water Heater Repair & Replacements, Tankless Water Heaters
WEBSITE https://www.mrrooter.ca/
ADDRESS3900 Russell Rd, Ottawa, ON K1G 3N2, Canada
CONTACT DETAILS+1 613-746-0000
OPERATING HOURSOpen 24 hours
Criteria Ratings 
Years in Business★★★★★ (5/5)
Competency★★★★★ (5/5)
Availability★★★★★ (5/5)
General Feedback★★★★✩ (4/5)

Originally founded in 1970, Mr. Rooter Plumbing has been in the business for more than 50 years now. It takes pride in its status as a Neighbourly company, the largest parent company of various service brands.

If you need water heater services, Mr. Rooter Plumbing is one of the best options you can have. It offers a wide range of services, from water heater repair and replacements to residential and commercial plumbing.

If you’re thinking of getting a water heater installed in your home, Mr. Rooter Plumbing can take care of that, too. For building owners, it provides commercial water heater installation and repair services. 

Should you need to get a replacement, you may choose from its 3 available water heaters. These include the conventional type, the tankless, and the hybrid.

One of the things we like about Mr. Rooter Plumbing is that all water heater jobs are handled by bonded, licensed professionals. It also has upfront pricing with no overtime charges, so you rest assured that there won’t be hidden charges. 

We also like that it has an AODA policy for people with disabilities and 24/7 emergency services. The issue here, however, is that its rates might be more expensive than others.

We advise that you clarify things upon receiving quotes to ensure that expectations are set in place. 

In general, we think that Mr. Rooter Plumbing is a nice place for water heater needs. Its Advantage Plan, which lets you enjoy perks like priority scheduling and preferential pricing, is a plus.

Pros

  • A wide range of services
  • Licensed and insured personnel
  • Upfront pricing
  • No overtime charges
  • 24/7 emergency service
  • Advantage Plan Loyalty Program

Cons

  • Relatively expensive rates
  • Office closed on weekends

Customer Reviews

A very good experience

“We have used Mr. Rooter a few times now for minor plumbing issues (i.e. clogs that I wasn’t able to snake myself).  They are always quick to respond and professional. For our most recent issue Greg was fantastic.  He gave a clear explanation of everything, advised on future care and preventative measures, and was professional the whole time.  Great service and I found the pricing reasonable.  All in all a very good experience..” — Dylan Burger, Google Reviews

Highly recommended

“The customer service is great. They have a good automated system, fast response time for emergencies. And the technician Bruce that came to my house gave us great customer service. They have explained every cost and procedure before proceeding with any work. I highly recommend.” — Eric Turgeon, Google Reviews

3. Reliance Holmes Heating & Cooling

Best Water Heater Services in Ottawa
TestInfo
SERVICESAir Conditioners, Furnace, Plumbing, Water Purification, Water Heaters, Protection Plans, Rental Services, Electrical Services, Home Solutions
WEBSITE https://reliancehomecomfort.com/ottawa/
ADDRESS1050 Baxter Rd #5, Ottawa, ON K2C 3P1, Canada
CONTACT DETAILS+1 613-236-8449
OPERATING HOURSOpen 24 hours
Criteria Ratings 
Years in Business★★★★★ (5/5)
Competency★★★★★ (5/5)
Availability★★★★★ (5/5)
General Feedback★★★★✩ (4/5)

Reliance Holmes Heating & Cooling has been in business for over 50 years. With years of experience, it has earned BBB accreditation and awards like Canada’s Most Admired Corporate Cultures from 2019 to 2021.

Today, Reliance Holmes Heating & Cooling offers a wide array of services. These include the repair and installation of air conditioners, plumbing, furnaces, and water heaters. 

Water heaters are its speciality, with technicians able to render repair and maintenance services for any water heater make or model. 

Should you need a new one installed, these guys can also take on the job. The company has a wide selection of water heaters from trusted brands you can choose from.

If you’re unsure of what to get, we like that Reliance Holmes Heating & Cooling can help you through its free in-home consultation. We also like that these products and services come with comfort and 100% money-back guarantees. 

For people who are interested in renting, the company has rental programs you can avail of. The best part is that the monthly rates already include standard installation and lifetime service and repairs for all parts and labour.

Reliance Holmes Heating & Cooling also has protection plans. The downside we see here, though, is that it only covers selected services and does not include heaters. 

Nevertheless, we still think that Reliance Holmes Heating & Cooling is one of the providers to call when in need of water heater services.

Pros

  • Various services offered
  • Licensed and insured technicians
  • Rental services with many options
  • Upfront pricing
  • 100% money-back guarantee
  • 24/7 live customer support
  • BBB accredited

Cons

  • Responsiveness issues
  • Protection plans and programs do not cover water heater services

Customer Reviews

Thanks for the great experience

“I had Zach come into my home and perform service on my water heater. He was very professional and was able to help me better understand why the issue occurred in the first place. I would recommend to anyone to have him come out for service if they use reliance. Thanks for the great experience” — Gabrielle Read, Google Reviews

Can’t ask for more

“I was very pleased with our water heater repair. The technician was knowledgeable and very pleasant to deal with. Service was prompt and efficient. Can’t ask for more! Thank you!— Rhonda Lee, Google Reviews

4. Out of This World Plumbing

Out of This World Plumbing's homepage
TestInfo
SERVICESPlumbing Services, Drains and Sewers, Radon Testing, Water Treatment, Water Tank Repair & Replacement, Tank & Tankless Water Heater Installation
WEBSITE https://www.outofthisworldhomeservices.com/
ADDRESS105-14 Bexley Pl, Nepean, Ontario, K2H 8W2

308 Legget Drive Suite 206 Kanata, Ontario, K2K 1Y6

CONTACT DETAILSNepean: +1 613-212-2234

Kanata: +1 613-519-8226

OPERATING HOURSMonday to Sunday 8:00 AM - 5:00 PM

With 24/7 Emergency Service

Criteria Ratings 
Years in Business★★★★★ (5/5)
Competency★★★★★ (5/5)
Availability★★★★★ (5/5)
General Feedback★★★★★ (5/5)

Formerly DS Plumbing, Out of This World Plumbing started operating in 2004. Today, it offers a wide range of plumbing and other related services. 

We like the company because its years of experience have led to several relevant awards. Among these include Ottawa’s Consumer Choice Award in 2021 and the Top Choice Award for 8 consecutive years. 

Although it specializes in plumbing, it also has water tank repair and replacement services. Its technicians can fix, tune up, and install tankless water heaters for you. 

One thing we like about Out of This World Plumbing is that it is equipped to repair all types of water heaters, from the traditional ones to gas tankless heaters. These water heater services, however, are only limited to water heaters you own. 

Aside from its financial options, we also like that the company provides a 100% satisfaction guarantee. That means they’ll refund up to 100% of your invoice if you’re not satisfied with the service.

Also worth mentioning is its Orbit Maintenance Program, which lets you enjoy perks like a free annual water heater maintenance. Although availing of these perks requires a membership of at least 10 months, we still think that it is a good way to save money.

Pros

  • Multiple services offered
  • Multi-awarded company
  • Background-checked technicians
  • Licensed personnel
  • Orbit Maintenance Program
  • Baeumler-approved
  • Financial options
  • 24/7 emergency service

Cons

  • Specializes in plumbing services
  • Emergency dispatch fee

Customer Reviews

Very satisfied with work done

“I was very impressed with Crispin Harris’ professionalism.  He knew right away the problem at hand and fixed it.  He also performed the 5 point check and adjusted my hot water tank for which I was having an issue. All around I am very satisfied with work done today!!” — Helene Biddiscombe, Google Reviews

Fantastic to deal with

“We had our hot water tank replaced and the team was very professional, friendly and trustworthy from the initial call, quoting and the work carried out. Fantastic to deal with you. Thank you!.” — Karin Ligthart-Schenk, Google Reviews

5. Superior Plumbing & Heating

Superior Plumbing & Heating's homepage
TestInfo
SERVICESResidential Services, Commercial Services, Emergency Services, Water Heater Replacement & Installation, Water Heater Repair, Water Heater Maintenance, Furnaces, Water Heaters, Boilers
WEBSITE https://superiorplumbing.ca/ottawa/
ADDRESS555 Legget Dr Suite 304 Tower A, Ottawa, ON K2K 2X3, Canada
CONTACT DETAILS+1 613-801-6228
OPERATING HOURSMonday to Sunday 6:00 AM - 11:30 PM

With 24/7 Emergency Service

Criteria Ratings 
Years in Business★★★★★ (5/5)
Competency★★★★★ (5/5)
Availability★★★★★ (5/5)
General Feedback★★★★★ (5/5)

Superior Plumbing & Heating started its operations in 2005. Today, with more than 35 licensed technicians, it offers a wide range of services from plumbing inspection and faucet repair to water heater and commercial services. 

One of the things we like about Superior Plumbing & Heating is that its experience allows it to work with any type of water heater. It can provide repair services regardless of what water heater brand or plumbing system you have. 

If you intend to get a new water heater, it also has a decent array of products you can choose from. The best thing here is that its technicians can install it on the same day. 

The only issue we see here is that the furnaces, water heaters, and boilers the company sells are only covered by the manufacturers’ warranties. The discount promos are also limited to services and cannot be applied to products.

We like that Superior Plumbing & Heating has a rather upfront pricing, which gets rid of hidden charges. This complements the fact that it doesn’t have additional overtime charges.

We also appreciate its 24/7 emergency service with no additional fees. Its technicians have a 4-hour on-site response, which we think is absolutely great.

Pros

  • Various services offered
  • 35 licensed technicians
  • 4-hour on-site service response
  • Upfront pricing
  • No overtime charges
  • 24/7 emergency service
  • Promotions and discounts

Cons

  • Discount promo limited to repairs
  • Manufacturer’s warranty on products sold

Customer Reviews

All was done fast

“Superior Plumbing and Heating came up when I searched for a commercial boiler servicing near me. I asked for the tech to come out the next day. All was done really fast and the tech even advice me on future maintenance.” — Char, HomeStars

Worth the effort and time

“I thank Superior Plumbing and Heating for the professionally done work! They found the time to make the order urgently. The tech explained in detail the cause of the breakage of the boiler, and ways to fix it gave a full report on the work done. The price was worth the effort and time.” — Margaret Barnes, Google Reviews

FAQs about Water Heaters


We understand that water heaters are important. So we hope that the list we have provided helps keep warm water flowing in your home.

For other repair-related topics, you might find the following articles useful: