Best Jewelry Repair Shops in Ottawa

5 Best Jewelry Repair Shops in Ottawa

Feeling hopeless because of a broken earring or necklace? We understand the feeling. 

We understand how it’s more than just bling or a statement piece. Jewelry beholds your expression of uniqueness and an expression of who you are. 

It holds a sentimental value that showcases your individuality. Thus, we’ve searched for the top trusted jewelry repair shops in Ottawa for your convenience. 

How much does jewelry repair cost in Ottawa?

The pricing of repair relies heavily on the damage and the intricacies of the jewelry. Usually, the jeweller will evaluate the piece then give you the estimate and a detailed explanation of the repairs.  

The price and time of completion rely heavily on the jewelry type. Simple repairs like broken chains or bands are cheaper and have a quicker turnaround time than those that need soldering or gemstone replacement. 

As a guide, we’ve compiled a list of the most common jewelry damages with the associated estimated repair fees. Note that this is the average cost of jewelry repair in Canada.

Service CategoryRepair ServiceEstimated Cost
Watch RepairBattery Replacement$15.00
Watch RepairBand Repairs$40.00
Watch RepairCrystal Replacement$50.00
Watch RepairStem and Crown Replacement$50.00
Watch RepairPressure Test$60.00
Watch RepairBand and Case Refinishing$65.00
Watch RepairQuartz Movement$120.00
Watch RepairMechanical Movement$240.00
Watch RepairAdd or Remove Existing Links$15.00/link
Ring SizingRing Sizing/Resizing Down$35.00+
Ring SizingRing Sizing/Resizing Up$35.00+
Ring RepairReshape a Ring$28.00
Ring RepairSoldering Two or More Rings Together$42.00
Ring RepairRing Stone Setting (Diamond)$20.00+/stone
Ring RepairRing Stone Setting (Gemstone)$30.00/stone
Ring RepairRing Shank Repair$40.00+
Necklace RepairChain Soldering$20.00
Necklace RepairChain Untangling$10/Chain
Necklace RepairHinge Repair/Replacement$40.00
Necklace RepairBroken Jump Ring$29.00
Necklace RepairBroken Clasp/Lock$43.00
Necklace RepairBroken Bail$29.00
Necklace RepairPearl Restringing$4/inch
Jewelry RepairEarring Post Repair/Replacement$29.00
Jewelry RepairRebuild or Replace a Prong$22.00
Jewelry RepairRepair Broken Chain$20.00
Jewelry RepairTighten Loose Stones$24.50
Jewelry RepairSet Gemstone (1 stone)$30.00/stone
Jewelry RepairSet Diamond (1 stone)$20.00+/stone
Jewelry RepairBroken Jump Ring$29.00
Jewelry RepairBail Repair/Replacement$29.00
Jewelry RepairRe-tip Prongs (up to 10 prongs)$24.00
Jewelry RepairHinge Repair/Replacement$40.00
Jewelry RepairRestring Pearls$4/inch
Jewelry RepairBroken Lock$43.00

Jewelry repair can also be affected by other factors like urgency or the jeweller’s years of expertise and exclusivity. To get an accurate estimate, you can get a quote for the cost and time needed for the repair. 

Best Jewelry Repair Shops in Ottawa

Your jewelry deserves the best treatment. Hence, we used the following standards in choosing the list. 

History and Experience – we’re looking for jewellers that are masters of their craft and made a name in the industry. This includes years of quality experience and good reviews.
Service Diversification – these jewellers offer diverse expertise in repairing different types of jewelry. To show goodwill, some provide complementary services like same-day service, wholesale pricing, and free inspections for their customers. 
Customer Service and Availability – The best repair companies offer weekend and fashion-emergency services.
Certification and Guarantees – nothing beats the peace of mind you get from a certified expert that provides jewelry and service guarantees.

1. La Maison D’or

La Maison D’or's homepage
TestInfo
WEBSITEhttps://www.lamaisondor.com/appraisals-and-repairs
ADDRESS110 Place D'Orleans DriveOttawa, ON K1C 2L9
CONTACT DETAILSTelephone: (613) 238-3300

Fax: (613) 238-1087

OPERATING HOURSMonday to Wednesday: 9:30 AM - 6:00 PM

Thursday and Friday: 9:30 AM - 9:00 PM

Saturday 9:30 AM - 6:00 PM

Sunday 11:00 AM - 5:00 PM

SERVICESRing Re-Sizing, Re-Tipping of Claws, Setting a Gemstone, Replacing Claws, Solder Rings Together, Replace Full Settings, Refinishing Your Rings, Rhodium Plating, New Shanks or Foundations, Chain Soldering, Pearl and Bead Re-Setting, Stone Tightening, Engraving
Criteria Ratings 
History and Experience★★★★★ (5/5)
Service Diversification★★★★☆ (4/5)
Customer Service and Availability ★★★★★(5/5)
Certification and Guarantees★★★★★(5/5)

Started at 1949 and now topping the list! This family-owned Ottawa Jewellery Store ensures the best customer service and sets high standards for its staff.

Each of their employees must pass rigorous annual tests to meet the high standards of expertise as members of the American Gem Society (AGS). They are also GIA certified with an AGS accredited lab. 

Their professional goldsmith and quality control inspector promises top-notch workmanship in all repairs. With their certifications and qualified staff, you can’t help but trust your beloved jewels to them.

Aside from their top-tier qualifications, we love how La Maison D’or markets its brand. We like how they highlight the way jewelry is an extension of yourself – how it is so much more than just a stone or metal, and is someone’s story.

Aside from jewelry repair, they provide complimentary annual free re-evaluation, free inspection, and free cleaning of store-bought pieces. The team makes sure you have a partner taking care of your jewelry for a lifetime. 

Pros

  • Over 70 years experience and service
  • In-house AGS Accredited Gem Lab
  • Canadian Gem Association Certified
  • Gemological Institute of America Certified
  • Open throughout week

Cons

  • Doesn’t provide base pricing info
  • Lack of testimonial page for repairs

Customer Reviews

The staff cares far beyond making the actual sale

“When I developed an unexpected allergy to a new piece of jewelry, Brent immediately contacted his supplier and between the two of them, within half an hour, they came up with a solution that far exceeded what I expected, or had hoped for.  But this is the kind of personal service with integrity always provided by La Madison d’Or.

“Whether dealing with insurance companies or suppliers, Brent supports his clients completely.

Anyone can sell jewelry, but at La Madison d’Or, there is a comfort in knowing that the staff cares far beyond making the actual sale, it is personal.  Why shop anywhere else?”William Archer

Exceeded our expectations

“Arpi at La Maison D’Or provided outstanding customer service and exceeded our expectations, providing us with a partially custom wedding band in lightspeed time. They were able to provide us with a wedding band that is perfectly matched to my engagement ring that was purchased elsewhere (stone size, setting, number of stones, perfectly lined up, everything). They made it happen very quickly to be ready on time for our wedding during the pandemic. They definitely live up to their impeccable reputation. I will only shop there in the future!”Rebecca Legault

2. HOWARD Fine Jewellers & Custom Designers

HOWARD Fine Jewellers & Custom Designers homepage
TestInfo
WEBSITEhttps://howard.ca/
ADDRESS220 Sparks Street,Ottawa, ON K1P 5C1, Canada
CONTACT DETAILSTelephone: (613) 238-3300

Fax: (613) 238-1087

Email: [email protected]

OPERATING HOURSMonday to Friday: 9:30 AM - 4:30 PM

Saturday to Sunday: CLOSED

SERVICESRing Resizing, Repair & Soldering, Cleaning Polishing & Refinishing, Restoration, Chain Repair, Stone Setting, Re-tipping, Securing & Replacement, Engraving, and Pearl Restringing.
Criteria Ratings 
History and Experience★★★★★ (5/5)
Service Diversification★★★☆☆ (3/5)
Customer Service and Availability ★★★☆☆(3/5)
Certification and Guarantees★★★☆☆(3/5)

Unlike other jewellery shops, we appreciate how Howard showcases their repair and maintenance services. They offer an annual free complimentary polish on your piece forever.

You can form high expectations of their services based on their online reviews and testimonials. It reflects their commitment to providing unmatched craftsmanship and customer service.

They assure their customers that all their jewelry is safe and be repaired only within the tight security of their premises. It allows them to complete same-day and rush repairs quickly. 

We love their ultrasonic cleaning service for jewelry polishing, eliminating deep impurities, dust, and fingerprints. They also have different options for refinishing to update your jewelry.

Their website shows a limited selection of repair services. It gives you a general overview of what they can do but does not provide any pricing guide. 

Pros

  • 50 years of experience and qualification for jewelry repairs
  • Quick completion times
  • Same-day service
  • Repair and replacement guarantee for store-bought jewelry
  • Overnight delivery

Cons

  • Closed on weekends
  • No pricing guide
  • No client testimonial for jewelry repairs

Customer Reviews

Welcoming and service-oriented approach

As you are aware, my wife Sheila and I are regular customers. While we receive consistently professional and courteous service from everyone we deal with at the store, Darrell has been a source of wonderful advice and support in managing a series of purchases and custom work over the past several months. His consistently welcoming and service-oriented approach is a defining presence in the store. We want you to know how much Darrell contributes to our loyalty to Howard.Bruce and Sheila

Great customer service.

“My husband and I discovered Howard’s prior to getting engaged. We loved the selection, the beauty of the jewelry, and the service. Stephanie is such an amazing person to deal with. We have had nothing but positive experiences here and will forever make this our hub for custom pieces! Highly recommend these fine jewellers. They truly do take care of you.”Sarah

3. Le’s Jewellery

Le’s Jewellery;s homepage
TestInfo
WEBSITEhttps://lesjewellery.ca/
ADDRESS2446 Bank St. (at Hunt Club Rd.)Ottawa, Ontario K1V 1A4
CONTACT DETAILSPhone: 613-733-3888

Email: [email protected]

OPERATING HOURSMonday: Closed

Tuesday to Friday: 10:00 AM to 5:00 PM

Saturday 10:00 AM to 4:00 PM

Sunday: Closed

(Note: Hours may change during holidays)

SERVICESRing sizing and Re-sizingJewelry mounting and prong re-tippingStone replacementNecklace, bracelet, chain repairsClasp replacementPearl re-stringingJewelry cleaning and polishing
Criteria Ratings 
History and Experience★★★★★ (5/5)
Service Diversification★★★★☆ (3/5)
Customer Service and Availability ★★★★☆(4/5)
Certification and Guarantees★★★★★(5/5)

From hundreds of positive reviews, it’s quite impossible not to be impressed by Le’s Jewellery’s services and understanding of their client’s pieces. They offer a lifetime warranty for custom jewelry, free repair, cleaning, and more.

They boast a full suite of professional jewelry repair services on-site. Claiming that it’s an easier way for them to help you recapture the pleasure of your accessories.

Although you’ll need to go to a separate webpage to access their online store, it’s easy to navigate and find what you need. Le’s Jewellery offers wedding rings, pendants, gemstones, and more.

Although they don’t provide prices for their repair services, you can rest assured you’re in good hands with Le’s Jewellery. They are members of the Canadian Diamond Code of Conduct & Jewellers of America.

They don’t have an in-house repair option where their team visits your place. However, they made up with it by providing custom alterations for the customers.

We like Le’s Jewellery because all their repairs are conducted in-house. This means that they won’t ship your jewelry out to a third party, ensuring the safety of your valuables. If they can’t fix it, then they’ll return the piece to you. 

All of their repairs have a one-year warranty. You will also have full insurance while your valuable jewelry is on their premises for repair.

Pros

  • One-year warranty for all repairs
  • On-site repair
  • Can perform custom alterations
  • Member of the Canadian Diamond Code of Conduct & Jewellers of America.

Cons

  • No base pricing info
  • No in-house repair option
  • Closed on Sunday and Monday

Customer Reviews

Professional and trustworthy

“They are very professional, trustworthy and helpful at Lees jewellers. Lan is always going out of her way for whatever needs you may have and her assistant Lisa is very much the same. It is a pleasure dealing with this store.” – Wendy Jackson

Amazing customer support

“I’d just like to thank you for treating me like a valued customer. You’ve made my ring just like new and I can’t say how happy I am … Thank you and I’ll definitely pass on the good words for you. Cheers!” – Customer

4. True Bijoux

True Bijoux's homepage
TestInfo
WEBSITEhttps://truebijoux.ca/pages/repair-services
ADDRESS206 Sparks St., Ottawa, ON K1P 5C1
CONTACT DETAILSTelephone: (613) 232-2229
OPERATING HOURSTuesday to Friday: 10:00 AM - 5:00 PM

Saturday: 11:00 AM - 5:00 AM

Sunday to Monday: CLOSED

SERVICESRing Repair, Vintage Jewelry Restoration, Pearl Restoration and Restringing
Criteria Ratings 
History and Experience★★★★★ (5/5)
Service Diversification★★★☆☆ (3/5)
Customer Service and Availability ★★★★☆(4/5)
Certification and Guarantees★★★★★(5/5)

True Bijoux prides itself as a repair and restoration expert. They challenge their customers to bring any type of broken jewelry, and they can get it back to its former glory. 

Although they’re still relatively new to the industry, True Bijoux has made a name for itself in repair and restoration. They have master goldsmiths and gemologists on-site, meaning all work is done completely on-site. 

They might have a longer turnaround time since they take great care in restoring or repairing any piece, especially vintage ones. However, they can still accommodate rush orders for engagements and weddings. 

What we love about True Bijoux is their expertise in restoring vintage pieces. Due to their large selection of vintage jewelry in Ottawa, they know how vintage jewelry is made and how to repair it.

We like True Bijoux because they offer pearl jewelry matching and repair services. It’s available in their store but you can also request an in-house service too. 

Pros

  • In-house repair service
  • Virtual appointments available
  • Pearl repair niche service

Cons

  • Doesn’t display or indicate their certification
  • Closed on weekends
  • Long turnaround times

Customer Reviews

Great customer service

“I love this place went to a bunch of other places but based on the way I dressed I didn’t get a good experience. Until I came here. Josh treated me like a brother as well as my friends. Amazing spot to shop for anything you need jewellery-wise.” – Tim Oneil

High-quality and reasonable pricing

“Wonderful experience. We are grateful to Lindsay and her staff for their personalized attention and great advice. Outstanding selection of jewelry. We love our purchase. If you are looking for high quality, reasonable pricing and the satisfaction of supporting a family-owned business, come to True Bijoux on Sparks street – Karolina Burghardt

5. Dixon Jewellers

Dixon Jewellers homepage
TestInfo
WEBSITEhttps://dixonjewellers.com/jewelleryrepairs
ADDRESS71.5 Sparks Street, Ottawa
CONTACT DETAILSTelephone: (613)235-5630
OPERATING HOURSMonday to Friday: 9:30 AM - 5:30 PM

Closed on Weekends & Holidays

Open Late on Thursdays until 7:00 pm

SERVICESArthritic Shanks, Clasp Repairs & Replacements, Safety Catch Installations, Watch Battery Replacements, Watch Strap Adjustments, Remodelling & Restoration, Soldering, Ring Resizing, Retipping, Repolishing
Criteria Ratings 
History and Experience★★★★★ (5/5)
Service Diversification★★★★★ (4/5)
Customer Service and Availability ★★★★☆(4/5)
Certification and Guarantees★★★★★(5/5)

We appreciate how Dixon Jewellers provided a pricing guide for their repair services. They also showcase free inspection and a free quote for inquiring customers. 

They repair intricate pieces with care and precision from rare antique necklaces or vintage earrings. Their strict on-site repairs put customers at ease in the security of their pieces too. 

Dixon Jewellers offers fast repair services that aim to rival any of its competitors. They still manage to offer high-quality repair work despite their quick turnaround times.

What we like best about this jeweller is that they provide an estimate and time of completion for repairs on their website. This helps potential clients to know what to expect before having their jewelry repaired.

Dixon Jewellers provides a guarantee for all their work and offers a refund if you’re not satisfied with their service. We like how they set our expectations properly while giving us peace of mind at the same time. 

Pros

  • Over 50 years of trust and service in Ottawa
  • In-store repairs
  • Can accommodate rush repair
  • Gives starting price and the estimated time of completion

Cons

  • Limited products in their online shop
  • Close on weekends

Customer Reviews

Communication was excellent

”My old wedding set was worn and tired, to the point where I was running the risk of losing some stones. I opted for a complete redesign and having never gone through the process before, I didn’t know what to expect. I felt Matt was very patient with my numerous questions throughout the entire process. Communication was excellent and queries were answered quickly. Thank you for working on this project and taking the time to really understand my vision. My husband and I are both very satisfied with my new wedding set.” – Lydia Lenne

Wonderful experience from start to finish

My husband ordered custom earrings based on photos from a long-lost pair. What absolutely stunning work! Brought tears to my eyes to see them.  I have also had a ring resize, and was extremely happy with the work. Employees are also bright, happy, and incredibly helpful. A wonderful experience from start to finish. I would absolutely recommend anyone who needs jewelry or jeweller work to come here! – Sarah Herceg

FAQs about Jewelry Repair in Ottawa


Share this with your friends and loved ones! Whenever your jewelry needs some fixing, feel free to use this guide for the best jewelry repair shops in Ottawa. 

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Check out our other blogs too for your other repair needs in Ottawa: