The Best Fireplace Repair Services in Ottawa
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The Best Fireplace Repair Services in Ottawa

Fireplaces add a familiar warmth and cozy vibe to a living space. Well, yes, until they stop functioning.

Causes for this unfortunate event include the pilot light not working, a malfunctioning remote control, or leaking gas. Fortunately, there is a multitude of companies in Ottawa whose technicians specialize in addressing the said problems.

We have sifted through multiple companies and picked out the best fireplace repair services in Ottawa so you don’t have to. Known for their service awards, high-end gas fireplaces, and impeccable customer care, these providers will most likely satisfy your needs.

We also added information about costs and answers to your most pressing fireplace questions. We hope this article can help you make an informed choice when hiring the said service.

How much do fireplace repairs cost in Ottawa?

While there are several fireplace types, most companies in Ottawa offer services for gas fireplaces. After all, this system is the one commonly used in the valley.

The cost of repairing a gas fireplace will depend on its make and model, age and condition, and available replacement parts.

The company you’ll be hiring is also a factor, as fees for labor, packages, and guarantees will vary.

Nevertheless, it’ll help to get an overview of the expenses that go with restoring your fireplace to life. Here are some cost estimates for the units, parts, and labor to guide you:

Products/ServicesEstimated Cost Range
Gas fireplace unit (with installation)$2,000 - $4,000
Free-standing gas fireplaces$2,000 - $3,000
Gas fireplace inserts$1,600 - $2,000
Gas fireplace installation$500 - $3,500
Running a gas fireplace (yearly)$250 - $500

Aside from repair, you will also have to consider maintaining your gas fireplace. The good news is that you won’t be spending a lot on maintenance, as most gas fireplaces only require yearly check-ups.

Best Fireplace Repairs in Ottawa

Finding the top fireplace repair services in Ottawa is no mean feat. Along with weighing several pros and cons, here are our criteria for our selection:

Range of services. Fireplace repairs go beyond, well, repairs. A company should also include consultation, coordination with suppliers, and customer accommodation in its services for the repair to succeed.
Expertise. Repairing gas fireplaces can be tricky. It can result in costly accidents and consequent rectifications if done wrong.

We picked companies that only employ licensed and highly skilled technicians to avoid the said issues as much as possible.

Knowledge. Fireplaces are made by various manufacturers and will vary in make and model. That said, we love companies with technicians who can work on most, if not all, brands of fireplaces.

Efficiency. Technicians who can optimize their time to carry out repairs (while ensuring they leave your home clean) are the best and deserve several star points.
Customer service. Reviews for repair services often come with customers complaining about being ignored, disrespected, and overcharged. We gave points only to companies that do their best to avoid committing such mistakes and go above and beyond for the benefit of those they serve.

Responsiveness. If the company can respond promptly to emergency calls, they gain more points.

Friendly technicians. We love companies that employ polite and amicable crew members. They make the world a better place for their customers, and we need that kind of consideration more often.

1. Francis Home Environment

Francis Home Environment Homepage
TestInfo
SERVICES- Gas fireplace maintenance and repair

- Furnace installation, maintenance, and repair

- Air conditioning installation, maintenance, and repair

- Duct cleaning

- Residential electrical services

WEBSITEhttps://francishome.ca/
ADDRESS38 Antares Dr., Suite 400, Ottawa, ON K2E 7V2
CONTACT DETAILS(613) 800-1359
OPERATING HOURSOpen 24 hours daily
CriteriaRating
Range of services★★★★☆ (4/5)
Expertise★★★★☆ (4.5/5)
  Knowledge  ★★★★★ (5/5)
  Efficiency  ★★★★☆ (4/5)
Customer service★★★★☆ (4.5/5)
  Responsiveness  ★★★★★ (4/5)
  Friendly technicians  ★★★★★ (5/5)

While gas fireplaces require little upkeep, they still need a technician’s touch to function for longer. Fortunately, Francis Home Environment offers services to help you maintain and repair this type of fireplace.

The company is just one of the many home comfort solutions providers in Ottawa, but it stood out for us thanks to its over 80 years of service.

Also, notice the house with a check beside the company’s logo? That’s a seal of approval on Francis Home’s competence, bestowed to them by Canada’s Right Time Group of Companies.

We love that the company has technicians prepared to serve clients in Ottawa anytime. The 24-hour operation is a godsend if your fireplace fails on a cold night.

However, there might be instances when you need to be more patient in communicating with such a large company. As the company serves so many clients, it’s susceptible to missing calls and mixing up bookings.

We also find it a bit of a hassle that their website looks identical to other HVAC services providers affiliated with Right Time. Such an approach might confuse customers, leading them to book services in the wrong area.

Nevertheless, we can see that Francis Home Environment is trying its best to rectify customer service hiccups. We commend that and hope they can keep it up for the sake of their clients.

Pros

  • Competent fireplace technicians
  • Large-scale services covering Ottawa and nearby communities
  • Offers protection plans and guarantees for customer convenience
  • Available for emergency repairs

Cons

  • No at-a-glance warranty information on website
  • Might be hard to book due to large clientele

Customer Reviews

Highly capable technicians

“Excellent service with this technician. Very accommodating and proficient. Thanks for the great service!! We can’t thank the technician enough for coming out on a Sunday night and seeing to it that we had heat. He was very good and efficient. And Brandon at the Call Centre was very helpful too. All-round good service. Thanks!!” —Leslie Merriefield, Google Reviews

Crew members you can learn from

Dean provided professional & friendly service – cleaning & checking on gas fireplace…provided explanations of components. Greatly appreciated—Chris McCarthy, Google Reviews 

2. AirZone HVAC Services Inc.

AirZone HVAC Services Inc. Homepage
TestInfo
SERVICES- Fireplace sales, installation, and maintenance

- Heating annual maintenance and repair

- Cooling repair and diagnostic

WEBSITEhttps://www.airzonehvac.ca/
ADDRESS174 Collonade Road #27, Ottawa, ON K2E 7J5
CONTACT DETAILS(613) 592-5770

[email protected]

OPERATING HOURSOpen 24 hours daily
CriteriaRating
Range of services★★★★☆ (4.5/5)
Expertise★★★★★ (5/5)
  Knowledge  ★★★★★ (5/5)
  Efficiency  ★★★★★ (5/5)
Customer service★★★★☆ (4.5/5)
  Responsiveness  ★★★★☆ (4/5)
  Friendly technicians  ★★★★★ (5/5)

If your gas fireplace is beyond repair, you might want to consider looking for a replacement. Fortunately, AirZone HVAC Services can check if they can fix your unit first, then offer you a product if it’s irreparable.

The company is partnered with fireplace manufacturers Majestic and Continental Fireplaces, providing you with plenty of options if you’re up for a change. In addition, AirZone has technicians trained in installing the said units.

Of course, the company’s crew is prepared to repair your existing gas fireplaces. They’re honest, so they will tell you whether your unit is repairable or not.

We also love that the company’s fireplace technicians include cleaning the insert glass in their scope of work. It’s this type of small yet thoughtful addition that makes customer care far more genuine.

Although, there might be a possibility that the crew will have difficulties fixing your fireplace if it’s from a different brand. We recommend making this information clear when booking your repair request to reduce hassles.

Fortunately, technicians will try to acquire parts from their partner manufacturers they’ll use to revive your fireplace. Only proceed with hiring them if you’re willing to wait to know if they’ll succeed.

Pros

  • Services include annual maintenance apart from repair and installation
  • Affordable maintenance fee
  • Offers free in-home consultation
  • Accredited by the Better Business Bureau (BBB)

Cons

  • Fireplace options can be limited
  • Getting a quote might take some time due to the volume of requests

Customer Reviews

Efficiency even in difficult times

“Air Zone was amazing. In these Covid times with difficulty accessing the actual hardware, they offered us an excellent fireplace. They were very quick to get back to us when we first called; their installation booking was both relatively quick and on time. The installation was done exactly in the time they predicted and done very professionally and with care to keep everything clean and in order. They were, on top of all this a polite, cheerful and delightful group of people to have in our home.” —David Esdaile, Google Reviews

Reliable and knowledgeable technician

“The technician (Mitchell) arrived promptly at 1000 am (the window was from 8 – 12). He diagnosed the issue with our gas fireplace going out constantly. He explained the fix. He did it and explained post-service/repair possibilities. Very professional and cost-efficient.” —Cliff Bartsch, Google Reviews

3. Rick Menard Heating & Cooling

Rick Menard Heating & Cooling Homepage
TestInfo
SERVICES- Furnace installation, repair, and maintenance

- Fireplace installation, repair, and maintenance

- Air conditioning

- Indoor air quality

WEBSITEhttps://menardheatcool.com/
ADDRESS1250 Old Innes Rd., #516, Ottawa, ON K1B 5L3
CONTACT DETAILS(613) 834-1415

[email protected]

OPERATING HOURSMonday to Friday: 7:30 AM - 5:00 PM
CriteriaRating
Range of services★★★★☆ (4.5/5)
Expertise★★★★☆ (4.5/5)
  Knowledge  ★★★★★ (5/5)
  Efficiency  ★★★★☆ (4/5)
Customer service★★★★☆ (4.5/5)
  Responsiveness  ★★★★☆ (4/5)
  Friendly technicians  ★★★★★ (5/5)

Fireplaces are not only effective in heating a room, but they also add a picturesque quality to your space. Rick Menard Heating & Cooling will help you experience these two benefits at your home.

The company offers a wide range of gas fireplaces supplied by Kingsman, a renowned manufacturer of high-quality fireplaces in Canada. In addition, you can also choose from an impressive selection of log sets and other accents.

Installing a fireplace can raise the value of your home as long as it’s not out of place. That said, Rick Menard can help you choose the perfect system for your style and needs.

Like our other picks, this company has technicians who can look into your fireplace if you already have one at home. You can also book them for cleaning and maintaining your heating system.

Rick Menard has over 20 years of experience under its belt, and we’d like to believe that’s enough time to prove itself in the industry. Further supporting the company’s legitimacy as a leading service provider are its glowing customer reviews and BBB accreditation.

However, we think the company lacks in how it markets itself on its website, especially for its fireplace services. Perhaps a link to their product line and a general reference of costs will make it better.

These downsides notwithstanding, we still love that Rick Menard stands by its two-year guarantee for its repairs. Customers will also be charged a per-job rate instead of per hour, making this company’s services more cost-effective than others.

Pros

  • Accredited by BBB with an A+ rating
  • Consistent satisfactory service provided to repeat customers
  • Knowledgeable and honest technicians
  • Attractive website interface

Cons

  • Has only one partner fireplace manufacturer
  • Not open on weekends

Customer Reviews

Service worthy of loyal customers

I’m a long time customer of Rick Menard and am always happy with their service. Their team is knowledgeable and hard working. Benoit definitely fits that profile. My service appointment with him today left me feeling confident that the Winter season will be safe and comfortable. Thanks for the friendly conversation too, Ben!—Geri Delle Palme, Google Reviews

High-quality home comfort solutions for years

“Rick Menard Heating & Cooling has done work on all my heating/cooling/HVAC systems since 2009 when they installed a new furnace, a/c, gas fireplace, tankless hot water unit, natural gas bbq line, and some ductwork. Excellent service, always responsive, always on time. I highly recommend them.” —Mike Gore, Google Reviews

4. Gas Man Ottawa

Gas Man Ottawa Homepage
TestInfo
SERVICES- Fireplace, heater, furnace, and air conditioner installation and repair

- Ductwork and ventilation

WEBSITEhttps://www.gasmanottawa.com/
ADDRESS1255 Millburn Cres., Orleans, ON K4C 1C9
CONTACT DETAILS(613) 880-3888
OPERATING HOURSMonday to Friday: 8:00 AM - 5:00 PM
CriteriaRating
Range of services★★★★☆ (4.5/5)
Expertise★★★★★ (5/5)
  Knowledge  ★★★★★ (5/5)
  Efficiency  ★★★★★ (5/5)
Customer service★★★★★ (5/5)
  Responsiveness  ★★★★★ (5/5)
  Friendly technicians  ★★★★★ (5/5)

If your fireplace runs on natural gas, we believe that Gas Man Ottawa is a must-try service provider.

The 18-year-old HVAC company employs technicians licensed by the Technical Standards and Safety Authority (TSSA). It’s impressive, and we take it as proof of Gas Man’s competitiveness.

Moreover, Gas Man’s crew is also trained in being friendly and accommodating to their clients. We love it when customers can connect to and learn from their installers.

Gas Man also makes its clients’ lives easier by offering full fireplace packages. Yes, they can supply, install, and maintain your selection of log set fires, inserts, or built-in units.

Most importantly, the company will provide gas fireplace repairs, regardless of where or when you acquired your existing units. The service comes with a one-year warranty covering replacement parts, too.

They also have an easy-to-use online booking system integrated into their website. Though, know that requests sent through such a channel can have glitches at times.

They should be able to respond to a customer’s estimate request within a day. If they fall short of that, you have the option to call the company or look for a more responsive provider.

Furthermore, we can’t expect them to respond on weekends due to the company’s operating hours.

Scheduling and booking aside, we believe that Gas Man is a promising HVAC company whose services you deserve to experience.

Pros

  • Can repair fireplaces from different manufacturers
  • Has a one-year warranty on fireplace installation, repair, and parts
  • Comprehensive service information on website
  • Simple online booking form

Cons

  • Occasional glitches on booking and communication
  • No operations on weekends

Customer Reviews

Live up to their company name

“Job very well done by an employee who knows his business. Fixed my gas fireplace and it is very appreciated. This is now my “go-to” company for any natural gas matter.” —Allain Roy, Google Reviews

Quick and helpful

“I submitted an online inquiry today and someone called me within a couple of hours. She asked me what service I was looking for and ended up walking me through a couple of easy steps I could do on my own, saving me time and money. After having gotten bad advice from the gas company, it was such a relief to receive good, knowledgeable service. I will use Gas Man again for sure.” —Jeannie Stewart-Smith, Google Reviews

5. Impressive Climate Control

Impressive Climate Control Homepage
TestInfo
SERVICES- Fireplace, log inserts, and parts sales

- Fireplace installation, repair, and maintenance

- Furnace and air conditioning

WEBSITEhttps://impressiveclimate.com/
ADDRESS107 Colonnade Rd., Nepean, ON K2E 7M3
CONTACT DETAILS(613) 727-4328
OPERATING HOURSMonday to Friday: 9:30 AM - 5:00 PM

Saturday: 10:00 AM - 3:00 PM

CriteriaRating
Range of services★★★★★ (5/5)
Expertise★★★★☆ (4.5/5)
  Knowledge  ★★★★★ (5/5)
  Efficiency  ★★★★☆ (5/5)
Customer service★★★★☆ (4.5/5)
  Responsiveness  ★★★★☆ (4/5)
  Friendly technicians  ★★★★★ (5/5)

If you’re looking for a one-stop shop for your fireplace needs, Impressive Climate Control has you covered.

The company has been providing HVAC services in the Ottawa valley for over 15 years. It’s also a member of the Heating, Refrigeration, and Air Conditioning Institute of Canada (HRAI) and accredited by the BBB.

With its lasting power and credentials, we believe that Impressive Climate Control has proven enough that it can live up to its name.

But what we love most about this company is it has a fireplace showroom. The store has a broad selection of fireplace units by type, log sets, and inserts.

The company is partners with Vermont Castings, Majestic, Regency, Marquis, Napoleon, and Kingsman. So, if your fireplace came from these manufacturers and it’s out of order, the company will most likely have access to the necessary parts to repair it.

Aside from repairs, you can count on the crew to clean, inspect, and maintain your fireplace.

However, know that a busy company running a showroom on top of its many HVAC services will experience communication hiccups with customers. There might be cases of delayed responses and unanswered calls.

That aside, we recommend you first book an appointment to visit the company showroom and see their products up close. Who knows? You might learn a bit more about fireplaces after.

Pros

  • Partners with quality fireplace manufacturers
  • Offers emergency fireplace service
  • Wide selection of fireplace units in case you need to replace yours
  • Easy-to-follow online booking form

Cons

  • A bit lacking in responsiveness
  • Product page could use a revamp

Customer Reviews

Old fireplace gets another chance to shine

“These guys did an amazing job fixing my fireplace. I have an old gas fireplace that was acting up. Sometimes it wouldn’t light up or shut down after burning for a while. The front window was burned and foggy. A technician from Impressive Climate Control fixed everything. Now, my fireplace runs without any issues. He also cleaned the front window, so it looks brand new. I can enjoy my fireplace now. I really want to thank them.” —Denis Berezhnoy, Google Reviews

Reliable replacement parts for repair

“My gas-fired fireplace did not respond to the remote control. Amir identified the receiver was defective and ordered me new parts. The new remote works even better than the old one ever did.” —David Cudmore, Google Reviews

FAQs about Fireplace Repairs in Ottawa


Fireplaces are relatively easy to fix and maintain as long as you hire the right people. We hope our list helped guide you in the right direction as you search for your next repair crew.

Another essential heating system is your furnace, and it requires the same care you give your fireplace. Here are the best furnace repair services in Ottawa you can consider hiring.